Return Policy

 


Returns & Exchanges within 30 days no questions asked if your not happy or Satisfied!
Except clearance item or if your order came with a Free Gift.

The item that your returning must be returned in its original condition for a refund or exchange.

1. For an exchange, indicate on the invoice what you wish to exchange the item for. Your account will be credited for the amount of the returned item and then charged for the replacement item. Be sure to include the item name, number, and price as well as any relevant info. It is very important to include your daytime phone number or email in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration and must be in New condition.

2. Please! indicate a reason for your return on the invoice that was included with the shipment of your item. Your feedback is very important to us! 

3. Please! Return the original packaging in the return box, including your item, box, brochure, pouch etc.

4. Please! Indicate EXCHANGE or RETURN on the copy of your receipt or emailed receipt in order to process your transaction and allow up to 5-7 to complete your transaction.

5. YOU ARE RESPONSIBLE to ship the item to us and will only accept returns & exchanges that are not damaged, used, worn and must be in its original condition. We recommend using Delivery Confirmation to track the delivery status of your package and you must let us know when we can expect your package.

6. Once your item is received, it will be processed within 5-7 business days. Rocky Mt. Outlet will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned jewelry item. Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction. 

7. Order Cancellation if applicable ie. can’t verify credit card info. unverifiable address, out of stock, etc. we will notify you if we have to cancel your order and refund your money. 

8. We do value our business and our customer and once orders are placed we will not cancel any orders nor accept refund. No EXEMPTIONS! thank you for your kind understanding.

 

Send to:

Rocky Mt. Outlet Inc

102 South Tejon Street

Suite 1100

Colorado Springs, Colorado 80903

 

#Rocky Mt. Outlet Inc.