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FAQ

Most Frequently Asked Questions

All SALES ARE FINAL with our Louis Vuitton, Michael Kors etc designer merchandise,  24K AU 999 Gold, 9K, 10K, 14K, 18K Gold and we do offer store credit if you changed your mind. Additional discounts and Layaways offered do not apply on Pre-Owned merchandise sorry for the inconvenience.

Please! Allow up to 2-4 weeks and some extra days due to Logistic caused by Covid-19 thank you for understanding and your patience.

ROCKY MT OUTLET INC IS NOT AFFILIATED WITH THE BRAND OF THE ITEM SHOWN IN THIS ONLINE LISTING. THIS LISTING IS A REGISTERED TRADEMARK OF THAT SPECIFIC BRAND.

Q: Is this replica or copy products?

A:Our designer products are Original Quality not cheap replica refer to listing for more info. 

Q: Why they are cheap? 

A: This is a very good question, products coming from the original factory directly and no authority fees from brand owners, that’s the reason why it’s so cheap, we sell factory price to you.

Q: Is this real Leather?

A: Yes 

Q: Do I have to pay for custom tax?

A: No

Q: What shipping method do we offer?

A: Standard Shipping 2-3 weeks depending on what you purchased and your location or you can choose DHL Expedited shipping for 5-7 days for $49.95.

For your benefit, the shipping way is determined by your shipping address and specific situation.

Q: What if I'm not available when my package arrives?

A: It shall be highly appreciated if you can be at your shipping address for a signature. But don't worry if you can not. Go to the local express shipping company or post office with your tracking NO to pick up the parcel as soon as possible when you are back home.

Q: What is your Return Policy?

A: Please! Refer to https://www.rockymtoutlet.com/pages/return-policy

Q: I received a damage item can I exchange it?

A: Yes, We will be happy to replace any damaged item just let us know then you can send it back to us once we received it we’ll then process your replacement.

Send to 102 South Tejon St Suite 1100 Colorado Springs, Colorado 80903

Q: Do you offer refund for designer products?

A: We do value our business and our customers that’s why ALL SALES ARE FINAL & for serious buyers only.

Q: How to order?

A: Ordering is easy and simple. Just follow the steps mentioned, and here are some instructions.

  1. Please login or register. View the products and add the one you want to buy to the shopping cart. Don't forget to choose the size or color before you add.
  2. Click the shopping cart and confirm what you selected and update the quantity. If there are no problems, click "Continue to Checkout" to continue.
  3. Complete buyer information, shipping, and payment option. Click "Continue Checkout" to make the payment.

Note: Some Email Service Provider (ESP) may regard this confirmation email as spam, so please make sure to check your junk folder if you did not receive it in the inbox.


Rocky Mt Outlet

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